DELIVERY
Goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.
Wings Of Wisdom are pleased to offer international shipping at the following rates:
Delivery options (excluding pre-orders)
|
UNITED KINGDOM 3.00 GBP |
EUROPE 12.00 GBP |
UNITED STATES 25.00 GBP |
AUSTRALIA 30.00 GBP |
REST OF THE WORLD 30.00 GBP
|
Please note that you may experience some delays to our usual delivery times due to Covid-19.
Our dispatch times are temporarily extended due to increased health + safely measures and social distancing in our partner warehouse. We apologise for any inconvenience.
Please contact info@wow-uk.com with URGENT ORDER in the subject line if your order is time sensitive.
Returns may also be subject to these delays. We appreciate your understanding and patience at this time.
CUSTOMS & DUTY
Shipments outside of the UK/EU/US/AUS: Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.
PLEASE BE ADVISED THAT IT IS YOUR RESPONSIBILITY TO PAY FOR THESE EXTRA CHARGES.
RETURNS
Please use the pre-paid return label and instructions provided with your order or email us at info@wow-uk.com for assistance.
Please ensure that you keep a note of your tracking and proof of postage until your return has been fully processed.
If you wish to use alternative means then please send your return to the below address, and send details of your tracking to info@wow-uk.com.
The Fulfilment Hub
FAO: Wings Of Wisdom RETURNS
1 Warwick Rd
Fairfield Industrial Estate
Louth LN11 0YB
Custom, Made To Order or Personalised items are final sale and cannot be returned or exchanged.
RETURNS POLICY
We take great pride in our reputation for providing merchandise of the highest quality. If for any reason you are not completely satisfied with your purchase, we will gladly exchange or refund your merchandise within 28 days of receipt, provided that:
We receive the return within 28 days after this notice was given.
1. The item is returned in its original condition- unworn, unused, unwashed, undamaged- with all original tags in place, and packed in the original tissue paper.
2. The return is posted in the package in which it was received, or else an equally secure outer box.
3. The original invoice is included inside the package along with the returns form. If the item was a gift, the name of the purchaser must be noted.
4. Failure to meet these requirements may result in delays processing the return or return of the package.
FINE JEWELLERY
Due to the nature of our fine jewellery pieces, made fro precious stones and gemstones, these are shipped from Geneva, Switzerland where we work with a transit specialist liaising with our workshop in Istanbul, Turkey.
Made to order pieces take up toe 3 weeks from the date of the order to arrive at destination. Please note that we do not refund made to order pieces.
Orders are shipped out from Geneva every Tuesday and every Thursday of the week. A tracking number will be shared with you, from our partner couriers.
REFUNDS
Please note that we do not refund shipping costs or any duties or taxes incurred.
We will always try to be as swift as possible, refunds may take up to 5-10 working days to reach your account, depending on your bank.
Payments will be refunded to the original payment method excluding the cost of shipping.
BREXIT
Following Brexit, all orders shipping from our UK distribution centre to EU countries will require additional import sales and customs duties arising in EU countries, which will be billed separately. Different customs duty rates apply depending on the product ordered.
*PLEASE NOTE*
All international shipments have a fuel surcharge and a Brexit fee of £4.50 - so the prices are a little lower than they will be on your invoice.